Bug fixing
Issues logged, prioritised and fixed with clear turnaround times.
Software Support & Maintenance
Keep your software healthy, secure and improving long after launch.
- Bug fixes and help desk
- Security & performance
- Monthly enhancements
Overview
How we help
Software needs care after go-live: bugs to fix, users to help, security patches to apply and new features to add. Our support plans give you a dependable team that knows your system and responds quickly.
We also take over applications built by others, document them, stabilise them and keep them running smoothly.
Where it fits
- Applications we built
- Systems built by other vendors
- Legacy apps awaiting migration
- SaaS product operations
Bug fixes and help deskSecurity & performance
What's included
Everything you need, handled by one team
Security updates
Framework, library and server patches applied regularly.
Performance tuning
Slow queries and pages found and fixed.
Backups & monitoring
Automated backups, uptime checks and alerts.
Enhancements
Small improvements and new features every month.
User help desk
Email support for your users and admins.
What you get
- 1Support plan and response times
- 2Issue tracker access
- 3Monthly health report
- 4Patch and backup schedule
- 5Enhancement roadmap
Technology we use
Django.NETOracle / SQL ServerLinuxUptime monitoringGit
We pick the stack that suits your team, budget and existing systems.
How we work
From first call to launch
01
Discover
We study your business, users and current systems.
02
Design
We plan architecture, screens and integrations with you.
03
Build
We develop in short iterations you can review and test.
04
Launch & support
We deploy, train your team and keep improving.
Can you support software another vendor built?
Yes. We start with a review and documentation, then take over support.
How fast do you respond?
Response times are agreed in your support plan, with critical issues handled first.
Can we add features under support?
Yes, plans include enhancement hours that you can use for new features.
Let's plan your Software Support & Maintenance project
Share your requirement and we'll reply within one business day with next steps.
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